Can I return something I ordered on your website?

We stand behind our products and work with some of the best manufacturers in the world. We are confident that the quality and design will meet, if not exceed your expectations. All online purchases are non-returnable and non-refundable with exception to damaged, defective, or incorrect orders. If any item arrives damaged, defective, or is not the product you ordered, customers must notify PARISA with detailed photos by email at pdr@parisarugs.com within 48 hours of delivery date without exception. Once our customer service team addresses the situation, a replacement order will be sent out or you may opt for a full refund. We will provide you with an RA # (return authorization), shipping label, and instructions for returning the item. Please also be sure to inspect your shipment at time of delivery so that any damage/shortage can be noted on the carrier’s paperwork.

Can I return something I purchased in the store?

If you are unhappy with your purchase made in-store, you must return the item back to PARISA’S within 14 days of original receipt. Items must be completely unassembled, unused, undamaged, in their original condition and packaging, and complete with all materials in order to receive refund. Once the returned item has been received, inspected and deemed to be in original condition you will be refunded the full amount of your purchase. If any item is returned to us with shipping damage it is the customer’s responsibility to file a freight claim and seek reimbursement from the carrier. *This does not include: furniture, rugs, final sale, clearance and floor samples. These items are non-returnable and non-refundable with the exception of manufacturer defects or damages. 

What if I need to cancel an order?

If an item is no longer in stock, discontinued, or has a longer lead time than 7 days you will be contacted via email within 48 hours with an option to cancel the order and receive a full refund or to accept back order date if applicable. If we do not hear back from you within 48 hours we will proceed with the order. 

Because most of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24-hour period you will be responsible for paying shipping back to the manufacturer as well as a 25% restocking fee. Customer is also responsible for freight charges on reconsigned or refused shipments. All cancellation requests must be emailed to PARISA at pdr@parisarugs.com.